Reference

Your Rights and Our Obligations

moneyline operates under a clearly defined legal framework that tells you exactly what we collect, how we use it, and what recourse you have.

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moneyline Your Rights and Our Obligations
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For queries about your personal data, account conditions or any legal concern, our dedicated support team is reachable through three channels.

Email Support Send your legal or privacy query to our support address. Include your registered email and the specific policy clause or data request you are raising so we can route it to the right team without delay.
Live Chat Our live chat is available around the clock. For legal queries, type 'legal request' at the start of your message and the chat agent will escalate it directly to our compliance desk rather than the general support queue.
Written Request For formal data-access or erasure requests, you can submit a written request through the account portal under Settings > Privacy. We will confirm receipt within one business day and process your request within the statutory period.
HOW WE HANDLE THIS

Data, Security and Account Practices at moneyline

These are the concrete practices behind our legal commitments — not abstract promises, but the actual mechanisms we use to keep your account and personal data secure and compliant with applicable law…

Data Collection Scope

We collect only what is necessary: your name, email, phone number, and transaction metadata from UPI, Paytm or PhonePe deposits and withdrawals. We do not sell this data to third-party advertisers or marketing networks.

Cookie Management

First-party session cookies keep you logged in and remember your lobby preferences. Analytics cookies are anonymised before any processing. You can disable non-essential cookies in your browser settings at any time without losing account access.

Account Security

Each account is protected by password hashing and optional two-factor authentication via SMS or an authenticator app. Suspicious login attempts trigger an automatic account lock and an alert to your registered mobile number.

Data Retention

Transaction records are kept for the period mandated by applicable financial law, after which they are purged from live systems. Inactive accounts are flagged after 12 months of no activity, and account holders are notified before any data is deleted.

Your Right to Access

You can request a full export of the personal data we hold about you at any time through the account portal. We will deliver the export in a machine-readable format within the period required by law, typically within 30 days.

Who to Contact for Changes

To correct inaccurate data, request erasure or object to processing, contact our compliance team via the written request path in your account settings or through live chat flagged as a 'legal request' for immediate escalation.

Frequently Asked Legal Questions

These are the policy and legal questions we hear most often from account holders in India. If your question is not answered here, raise it via live chat or the written request path described above.

Our terms apply to any person who opens or uses an account on moneyline.club where local law in India permits such access. Eligibility is always determined by the applicable local law in your specific state or territory.

We collect your name, email address, phone number and any payment identifiers such as your UPI handle or Paytm mobile number needed to process transactions. We do not collect more than is necessary for account operation and legal compliance.

Transaction records, including UPI, Paytm and PhonePe deposit and withdrawal logs, are retained for the period required by applicable financial regulation in India. Once that period expires, records are deleted or irreversibly anonymised.

Yes. Submit an erasure request through Settings > Privacy in your account portal or via live chat flagged as a 'legal request'. We will process it within the statutory period unless we are legally required to retain specific records.

Access to moneyline.club depends entirely on whether local law in your state permits it. If we determine that your location falls outside permitted regions, account access may be restricted to ensure compliance with applicable law.

Contact our compliance desk via the legal email channel or through live chat with 'legal request' in your opening message. We will review the suspension decision and respond with reasoning within 72 hours on business days.

We update our terms when required by changes in applicable law or our operations. We notify you by email to your registered address at least 14 days before material changes take effect, giving you time to review and decide whether to continue.

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