Reference

How moneyline Handles Your Personal Data

Q: Can I request a copy of all the data moneyline holds about me?

Yes. Email privacy@moneyline.club from your registered address with the subject line 'Data Access Request'. We will compile and send you a copy of your personal data held on our systems within seven working days of receiving the request.

Q: How do I ask moneyline to delete my personal data?

Send a deletion request to privacy@moneyline.club. We will remove your personal data within 30 days of account closure, except where Indian law requires us to retain transaction records for a statutory period. We will confirm exactly what is deleted.

Q: What are my rights if I think my data has been misused?

Contact privacy@moneyline.club with details of your concern. We will investigate and respond within seven working days. You also have the right to escalate concerns to the relevant data protection authority in India if you are not satisfied with our response.

This privacy policy sets out exactly what personal data moneyline collects when you open an account, make a deposit via UPI or Paytm, or contact our support team…

Data collected at registrationTransaction records kept securelyYour right to request deletionCookies explained clearlyContact us to update your data

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What This Policy Covers and Why

moneyline Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account with moneyline, we collect the details you submit — name, email address, date of birth and contact number — purely to verify your identity and process transactions. Payment data tied to UPI, Paytm and PhonePe is handled through encrypted channels; we

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do not store full card or wallet credentials on our servers. We may also collect device identifiers and session logs to detect unusual activity and keep your account secure. All data handling is subject to applicable Indian law, and our practices apply only where local law
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permits us to operate. We do not sell or rent your personal data to third parties for marketing. Retention periods vary by data category: account records are held while your account remains active, and transaction logs are kept for the period required by law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you want to access, correct or delete your personal data, our privacy team is ready to help.

Email Support Write to our data protection address at [email protected]. Include your registered email and a brief description of your request so we can locate your account records without delay.

Live Chat Open the chat widget from any page on moneyline.club. Our agents can log a formal data request on your behalf and confirm receipt in writing before escalating it to the privacy team.

Help Centre Ticket Submit a ticket through the Help Centre under the 'Account and Privacy' category. Tickets are date-stamped so you have a reference number confirming when your request entered our queue.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

moneyline uses a combination of technical controls and internal policies to keep your data safe throughout your account lifecycle — from the moment you register to the moment you request account closure.

Encrypted Data Storage

All personal data at rest is encrypted using industry-standard protocols. This means your identity documents, contact details and payment references are unreadable to anyone without the correct decryption credentials inside our secure infrastructure.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage cookie preferences from your browser settings at any time without affecting core account functions on moneyline.club.

Account Security Controls

Two-factor authentication is available on all moneyline accounts. We recommend enabling it from the Security section of your profile. Login attempts from unrecognised devices trigger an email alert sent to your registered address automatically.

Data Retention Schedule

Active account data is retained while your account is open. If you close your account, most personal data is deleted within 30 days, except transaction records we are required to retain under Indian financial regulations for a defined statutory period.

Third-Party Data Sharing

We share data only with payment processors like UPI networks, Paytm and PhonePe to complete transactions, and with identity verification partners required by law. We do not share your data with advertisers or analytics platforms outside these legal obligations.

Requesting Data Changes

You have the right to request a copy of your data, correct inaccurate records or ask for deletion where no legal obligation requires us to retain it. Send your request to [email protected] and our team will confirm receipt within two working days.

Common Questions About Your Privacy on moneyline

Here are the questions our account holders ask most often about how their personal data is collected, stored and managed. If your question is not covered here, reach our privacy team directly at [email protected] for a personal response.

We collect your name, email address, date of birth, mobile number and, where identity verification is required, a copy of your government-issued ID. Payment references from UPI, Paytm or PhonePe are also logged for transaction verification.

Payment data passes through encrypted channels. We store only the transaction reference number and amount — not your UPI handle credentials or Paytm wallet PIN. Your full payment details are handled by the respective payment network and never held on our servers.

Yes. Email [email protected] from your registered address with the subject line 'Data Access Request'. We will compile and send you a copy of your personal data held on our systems within seven working days of receiving the request.

Send a deletion request to [email protected]. We will remove your personal data within 30 days of account closure, except where Indian law requires us to retain transaction records for a statutory period. We will confirm exactly what is deleted.

We share data only with payment processors — UPI networks, Paytm, PhonePe — and with legally required identity verification partners. We do not sell or pass your data to marketing agencies, data brokers or unrelated third-party businesses.

Contact [email protected] with details of your concern. We will investigate and respond within seven working days. You also have the right to escalate concerns to the relevant data protection authority in India if you are not satisfied with our response.

Most personal data is deleted within 30 days of account closure. Transaction records required under Indian financial and tax regulations are retained for the statutory period specified by law, after which they are permanently deleted from our systems.

How moneyline Handles Your Personal Data

Reach Our Data Protection Team

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Policy

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Requesting Data Changes

Common Questions About Your Privacy on moneyline

01 What personal data does moneyline collect when I open an account?

02 How is my UPI or Paytm payment data protected?

03 Can I request a copy of all the data moneyline holds about me?

04 How do I ask moneyline to delete my personal data?

05 Does moneyline share my data with other companies?

06 What are my rights if I think my data has been misused?

07 How long does moneyline keep my data after I close my account?

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